Customer Engineer
Description For Customer Engineer
Browserbase, a cutting-edge web automation platform, is seeking a Customer Engineer to join their team in San Francisco. This role is pivotal in supporting technically sophisticated customers and ensuring their success with Browserbase's platform. As a Customer Engineer, you'll be at the forefront of customer interaction, working closely with developers to implement Browserbase, debug complex distributed systems, and represent customer needs within the product development process.
Your responsibilities will span from providing expert technical support and helping customers scale their automation systems to contributing to product development and building internal tools. You'll be deeply involved in code-level debugging, architectural guidance, and documenting best practices to enhance our knowledge base.
The ideal candidate will bring strong software development experience, particularly in Python and JavaScript/TypeScript, coupled with a deep understanding of web technologies and browser automation. You should be comfortable with distributed systems at scale and excel in problem-solving and debugging complex technical issues. Your excellent communication skills will be crucial in building relationships with technical stakeholders and advocating for customer needs.
This role offers a unique opportunity to work at the intersection of customer support, technical expertise, and product development. You'll have the chance to directly impact the success of Browserbase's customers while contributing to the evolution of our platform. If you're passionate about web automation, thrive in a fast-paced environment, and love tackling complex technical challenges, this role at Browserbase could be your next career-defining move.
Join us in San Francisco, where you'll be part of a dynamic team pushing the boundaries of web automation technology. Your contributions will be instrumental in shaping the future of Browserbase and delivering exceptional value to our customers.
Responsibilities For Customer Engineer
- Provide expert technical support to customers implementing Browserbase, including code-level debugging and architectural guidance
- Help customers scale their browser automation systems from proof-of-concept to thousands of instances
- Build and maintain internal tools to streamline support processes and improve product functionality
- Contribute to product development through feature requests and direct code contributions when appropriate
- Document common issues, solutions, and best practices to build our knowledge base
- Work directly with customers' code to diagnose and resolve integration issues
- Advise customers on distributed systems architecture and best practices
- Identify patterns in customer needs to inform product roadmap
- Build relationships with technical stakeholders at customer organizations
- Automate common support workflows to improve efficiency
Requirements For Customer Engineer
- Strong software development experience, particularly in languages commonly used with Browserbase (Python and Javascript/Typescript)
- Experience building or operating distributed systems at scale
- Deep understanding of web technologies and browser automation
- Excellent problem-solving skills and ability to debug complex technical issues
- Strong documentation and technical writing abilities
- Experience with customer-facing technical roles or developer advocacy
- Willingness to do whatever it takes and bias towards action
- High sense of agency and accountability
- Ability to prioritize work without much outside input
- Strong written and verbal communication skills
- Direct experience building great products
- Adaptability and ability to immerse in unfamiliar topics
- Strong systems thinking skills
- Love working with a great team in a fast-paced environment
