Production Support Engineer

Cancer IQ is seeking a skilled Production Support Engineer to join their healthcare technology team focused on cancer prevention and early detection. This mid-level position offers an exciting opportunity to work with complex Ruby-based systems while making a meaningful impact on healthcare outcomes. The role combines technical expertise with customer support, requiring strong problem-solving abilities and communication skills.

The position involves troubleshooting complex technical issues, working with various technologies including Ruby, JavaScript, PostgreSQL, and cloud platforms. You'll be part of a collaborative team environment, interfacing with development, product, and customer success teams to resolve customer challenges and improve system reliability.

As a Production Support Engineer, you'll have the opportunity to work remotely while enjoying comprehensive benefits including health insurance, 401(k), and mental health support. The company offers a strong culture of professional growth, with regular team connections through bi-annual "All Hands" weeks and various development opportunities.

This role is perfect for someone with at least 2 years of experience who wants to combine technical skills with customer interaction, all while contributing to a mission-driven organization that's literally saving lives through technology. The position offers both technical challenges and the satisfaction of helping healthcare providers deliver better patient care through Cancer IQ's innovative solutions.