Associate Linux Support Engineer

Canonical, the company behind Ubuntu, is seeking an Associate Linux Support Engineer to join their globally distributed team. This entry-level position offers an exciting opportunity to work with cutting-edge open source technologies while supporting enterprise customers. The role involves providing technical support for Ubuntu and related open source products, troubleshooting complex cloud environments, desktop and server issues, and Linux kernel problems.

As part of a company with 1100+ colleagues across 75+ countries, you'll work remotely while maintaining close collaboration with global team members. The position requires strong Linux expertise, basic programming knowledge, and excellent problem-solving abilities. You'll be responsible for managing support cases, contributing to knowledge base articles, and ensuring high customer satisfaction while meeting SLAs.

The ideal candidate should have a technical undergraduate degree, strong academic background, and hands-on experience with Linux systems. This role offers significant growth potential within a profitable, founder-led company that's at the forefront of open source technology. Benefits include a generous learning budget, regular international travel for team meetings, and comprehensive leave policies.

Working at Canonical means joining a pioneer in distributed work culture, with opportunities to interact with some of the best minds in open source technology. The company's Ubuntu platform is widely used in cloud computing, AI, IoT, and enterprise environments, making this an excellent opportunity to work with cutting-edge technology while building a career in technical support engineering.