Senior Manager, Design Research Lead

Capital One is seeking a Senior Manager, Design Research Lead to join their Experience Design organization. This role is crucial in creating meaningful customer and associate experiences that build the brand and drive business advantage. The position focuses on accelerating teams' learning velocity through primary research studies, assessments, and testing. The ideal candidate will have 8+ years of user experience research expertise, with at least 3 years in a corporate environment. They will collaborate with product managers, designers, and engineers to develop research roadmaps and learning agendas. The role requires mastery of various research methods, strong leadership skills, and the ability to influence strategic decision-making at senior levels. The position offers competitive compensation ranging from $175,500 to $240,300 depending on location, along with comprehensive benefits including health coverage, financial benefits, and performance-based incentives. This is an excellent opportunity for an experienced research professional to shape customer experiences at a leading financial institution while working with cross-functional teams in a collaborative environment.