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Senior Production Support Engineer

CIBC is a relationship-oriented bank building modern financial services with 44,000 employees helping clients achieve their financial goals.
$120,000 - $160,000
DevOps
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Finance

Description For Senior Production Support Engineer

CIBC is seeking a Senior Production Support Engineer to join their US Technology, Infrastructure & Innovation team. This role combines technical expertise with leadership responsibilities, focusing on maintaining and optimizing critical banking systems. The position offers a competitive salary range of $120,000 - $160,000 and operates in a hybrid work environment with 2 days onsite.

The ideal candidate will manage vendor products, handle production issues, implement monitoring solutions, and lead system improvements. They'll work closely with cross-functional teams while providing mentorship to junior engineers. The role requires strong technical skills in Linux, Python, and SQL, combined with deep understanding of banking regulations and industry trends.

CIBC offers a comprehensive benefits package including medical, dental, vision coverage, 401(k), and various insurance options. The company culture emphasizes relationship-building, innovation, and professional growth, with special initiatives like Purpose Day for personal development.

This position represents an opportunity to join a major financial institution with over 44,000 employees, where you can make meaningful contributions to banking technology while developing your career. The role balances technical expertise with leadership opportunities, making it ideal for experienced engineers looking to grow in the fintech sector.

Last updated a day ago

Responsibilities For Senior Production Support Engineer

  • System Administration: Manage and maintain vendor products
  • Incident Management: Respond to and resolve production issues
  • Monitoring and Reporting: Implement monitoring solutions
  • Collaboration with cross-functional teams
  • Create and maintain system documentation
  • Identify and implement process improvements
  • Provide training and mentorship to junior engineers

Requirements For Senior Production Support Engineer

Linux
Python
  • Minimum of 5 years of experience in production support or system administration
  • Degree/diploma in Computer Science, Engineering, MIS, or related field
  • Proficiency in operating systems (Linux/Windows)
  • Experience with scripting languages (Python, Bash)
  • Database management (SQL) skills
  • Strong analytical and troubleshooting skills
  • Excellent verbal and written communication skills
  • Knowledge of banking products, services, and industry regulations
  • Experience with ICE Encompass or SuperNova products preferred

Benefits For Senior Production Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Paid Time Off
  • Sick Leave
  • Parental Leave
  • Vacation
  • Holidays
  • Special perks for team members

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