Consulting Engineer Collab, CUCM, UCCX, Cisco Webex Centers (3 to 6 Years)

Work with the lead to drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues. Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services' strategies and goals. Play the role of an individual contributor.

CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Works with customers along with internal & external resources (e.g. Cisco account teams, partners) on the deployment/optimization of Cisco services and solutions. Assists with task/project implementation for assigned customer engagements. Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Organizational Change Plans. Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues. Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions. Acts as an initial focal point for problem resolution for customer engagements.

At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices. We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.