Customer Delivery Engineering Technical Leader - HTTS (Collab)

Join Cisco's Customer Experience (CX) organization as part of the Canadian Secure Technical Services (CSTS) team, where you'll provide specialized technical support for government and public sector customers. This role offers an exciting opportunity to work with cutting-edge collaboration technologies while supporting some of Cisco Canada's most important clients.

As a Customer Delivery Engineering Technical Leader, you'll be responsible for providing expert-level consultation and troubleshooting for sophisticated network topologies, focusing on voice and video technologies. You'll work closely with customers' engineering teams and various Cisco partners, including TAC, service delivery, and product engineering teams.

The position requires deep expertise in Cisco's collaboration suite, including CUCM, Unity Connection, WebEx, and various collaboration devices. You'll be working in a dynamic environment that demands both technical excellence and strong communication skills. The role offers the chance to work with the newest technologies while building lasting relationships with key customers.

What makes this role unique is its focus on Canadian Critical National Infrastructure and government classified environments, requiring Canadian citizenship and security clearance. You'll be part of a team that handles complex technical challenges while maintaining the highest security standards.

The position offers competitive compensation, comprehensive benefits, and the opportunity to work with some of the industry's brightest minds. You'll have access to continuous learning opportunities and the chance to shape the future of collaboration technology while working for a global leader in networking and communications.