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Networking & Security Solutions Experience Architect

Global technology company that powers the internet and provides networking, security, and infrastructure solutions.
$184,000 - $266,000
Security
Staff Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS · Cybersecurity
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Description For Networking & Security Solutions Experience Architect

Cisco is seeking a Networking and Security Solutions Experience Architect to lead the transformation of customer experiences in network security solutions. This role sits at the intersection of networking, security, and artificial intelligence, focusing on integrating robust security capabilities into network architecture while leveraging cutting-edge technologies like Cisco's Silicon One. The position requires a unique blend of technical expertise in security architecture and customer experience design, with responsibilities spanning from strategic planning to hands-on implementation of customer journey improvements. The ideal candidate will collaborate across multiple business units to drive innovation and enhance customer outcomes, while ensuring the seamless integration of security features into network solutions. This role offers the opportunity to work with a global leader in networking technology, shaping the future of secure network architectures while enjoying comprehensive benefits and a culture that promotes diversity, inclusion, and work-life balance. The position comes with competitive compensation and extensive benefits, including healthcare, retirement plans, and flexible time off policies.

Last updated 2 days ago

Responsibilities For Networking & Security Solutions Experience Architect

  • Develop and implement strategies to improve customer interactions across multiple touchpoints and channels
  • Collaborate with diverse teams to define the customer journey and enhance customer satisfaction
  • Monitor customer metrics and report on performance, including NPI scores
  • Spearhead initiatives to enhance comprehensive customer experiences
  • Analyze customer feedback, surveys, and data to identify pain points
  • Design and implement customer service standards
  • Train and educate staff on customer-centric approaches
  • Drive initiatives around traditional software-defined architectures
  • Develop and implement product experiences across networking, security, and data center
  • Facilitate effective collaboration across business units
  • Analyze key market trends and competitive insights

Requirements For Networking & Security Solutions Experience Architect

  • Bachelor's degree or equivalent years of experience
  • 6+ years experience with collaboration across business units
  • 6+ years in enhancing customer experiences
  • 6+ years strategic business acumen
  • 6+ years experience with design techniques and methods
  • 6+ years experience using Figma, Adobe, Sketch, or similar tools
  • Experience with campus networking technologies
  • Deep expertise in cybersecurity landscape
  • Strong communication and collaboration skills

Benefits For Networking & Security Solutions Experience Architect

401k
Medical Insurance
Dental Insurance
Vision Insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Short and long-term disability coverage
  • Basic life insurance
  • Paid holidays including floating holiday
  • Vacation Time Off
  • Sick Time Off
  • Volunteer time off (80 hours per year)

Interested in this job?