Principal Software Engineer - Customer Experience
Description For Principal Software Engineer - Customer Experience
Join Cisco's Webex Customer Experience group as a Principal Software Engineer, where you'll be at the forefront of delivering exceptional customer and employee experiences. This role combines technical leadership with hands-on development, focusing on building highly available, secure SaaS applications using modern technologies and practices. You'll work with microservices architecture, AWS, Java, and various data technologies while collaborating with cross-functional teams including Product Management, SRE, and Platform teams. The position offers competitive compensation ($194,400-$260,600) and comprehensive benefits, including flexible vacation, medical coverage, and 401k matching. As a leader in technology powering the internet, Cisco emphasizes inclusive culture, work-life balance, and professional growth. The role requires 10+ years of experience and deep expertise in software architecture, particularly in customer experience solutions. You'll have the opportunity to influence technical direction, mentor team members, and drive innovation in customer service technology.
Responsibilities For Principal Software Engineer - Customer Experience
- Develop complex software/services from concept to deployment
- Work in modern agile software engineering environment
- End-to-end ownership of services with DevOps mindset
- Implement services with security, reliability, and telemetry as first principles
- Work with cross-functional teams on architecture and design
- Participate in backlog grooming and code reviews
- Resolve production incidents and apply RCA learnings
- Provide technical guidance and leadership to other engineers
- Participate in new product design and development
- Stay current with industry trends and emerging technologies
- Ensure compliance with industry regulations and standards
Requirements For Principal Software Engineer - Customer Experience
- Bachelors or Masters degree in Computer Science or equivalent work experience
- 10+ years experience in architecting and implementing highly-available SaaS applications
- Expertise in Microservices architecture, AWS, Java, Data streaming, Databases, APIs
- Experience with telephony, UCaaS, CCaaS, SIP, SBC, CPaaS integration
- REST API design and implementation experience
- Experience with scalable web applications
- Deep understanding of Service Oriented Architecture
- Excellent written and verbal communication skills
- Knowledge of automated testing and CI/CD practices
Benefits For Principal Software Engineer - Customer Experience
- Up to 16 days vacation for non-exempt employees
- Flexible vacation policy for exempt employees
- 12 paid holidays including floating holiday
- 80 hours paid volunteer time
- Birthday day off
- Short and long-term disability coverage
- Basic life insurance
- Wellbeing offerings
- Sick time off
