Senior Software Escalation Engineer

Cisco is seeking a Senior Software Escalation Engineer to join their UCS and Intersight platforms team within their Cloud and Compute business. This role is crucial in providing advanced technical support and troubleshooting for escalated issues related to their industry-leading cloud-based solutions. The position involves working with cutting-edge AI Enablement products and expanding cloud-based offerings.

The role combines deep technical expertise with customer advocacy, requiring the ability to diagnose and resolve complex product-level problems while collaborating with engineering, product management, and cross-functional teams. The ideal candidate will have extensive experience in data centre technologies and cloud-based offerings, with strong problem-solving skills and the ability to work in small, self-organizing teams.

Cisco offers a comprehensive benefits package and a culture that emphasizes inclusion and diversity. With their commitment to hybrid work and focus on employee development, Cisco provides numerous opportunities for career growth and learning. The company's dedication to connecting communities and enabling an inclusive future makes this an exciting opportunity for someone passionate about solving complex technical challenges while making a meaningful impact.

The position requires a bachelor's degree in a STEM field plus 6 years of experience, with at least 5 years in technical customer-facing roles. The successful candidate will join a team focused on simplifying enterprise data centre management through cloud-based solutions, working with cutting-edge technologies and contributing to Cisco's mission of powering an inclusive future for all.