Ops Tech Call Center Applications Developer

Citi, a leading global financial institution, is seeking an experienced Ops Tech Call Center Applications Developer to join their technology team. This senior-level position plays a crucial role in developing and implementing applications that power Citi's call center operations.

The role combines technical expertise with business acumen, requiring the successful candidate to bridge the gap between technical solutions and business needs. As an Applications Development Senior Programmer Analyst, you'll be responsible for the full software development lifecycle, from feasibility studies and planning to implementation and support.

Key aspects of the role include conducting technical analysis, developing new applications, and enhancing existing systems. You'll work with Salesforce administration and development, making this an excellent opportunity for professionals with enterprise software experience. The position requires strong problem-solving abilities and the capability to work independently while mentoring junior team members.

Working at Citi means joining a global organization with a rich history and strong commitment to technological innovation. The role offers the opportunity to work on enterprise-scale applications that impact millions of customers worldwide. You'll be part of a team that values technical excellence, professional growth, and innovative thinking.

The ideal candidate will bring 5-8 years of relevant experience, strong systems analysis capabilities, and proven project management skills. You'll need to demonstrate the ability to handle complex technical challenges while maintaining clear communication with stakeholders at all levels. This position offers the chance to work with cutting-edge technology while contributing to one of the world's leading financial institutions.

Located in Chennai, India, this role provides an opportunity to work in one of Citi's major technology hubs. The position requires a bachelor's degree or equivalent experience, and offers the chance to work on mission-critical applications in a fast-paced, enterprise environment. Join Citi to be part of a team that's driving technological innovation in the financial services sector.