Staff Software Engineer - Customer Engagement & Docs Platform
Description For Staff Software Engineer - Customer Engagement & Docs Platform
At Databricks, we are seeking a Staff Software Engineer to join our Customer Engagement & Docs Platform team. This role sits at the intersection of Product development and Machine Learning, focusing on building AI-powered assistance systems that help customers resolve their problems efficiently. The position involves working with cutting-edge AI/LLM technology to create intelligent support solutions within a secure enterprise environment.
As a Staff Engineer, you'll be responsible for leading the design and implementation of sophisticated evaluation and retrieval systems, making architectural decisions that ensure optimal performance and reliability. You'll work on building and improving our AI-powered Assistant, which serves as the first point of contact for customers seeking platform usage guidance.
The role requires deep technical expertise in both software engineering and machine learning, with a focus on creating scalable, production-ready solutions. You'll be working with large-scale distributed systems and will have the opportunity to mentor junior engineers while collaborating across multiple teams.
Databricks offers a competitive compensation package including a base salary range of $190,000 to $260,000 USD, along with equity, performance bonus eligibility, and comprehensive benefits. The company is at the forefront of data and AI technology, serving over 10,000 organizations worldwide, including major Fortune 500 companies.
This is an excellent opportunity for an experienced engineer who wants to make a significant impact in how enterprise customers interact with and receive support for complex data and AI platforms. You'll be working in San Francisco, contributing to innovative solutions that help solve some of the world's toughest data challenges.
Responsibilities For Staff Software Engineer - Customer Engagement & Docs Platform
- Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers
- Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems
- Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations
- Deliver high-quality, production-ready code and services end-to-end
- Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations
Requirements For Staff Software Engineer - Customer Engagement & Docs Platform
- 6+ years of industry experience building and operating large-scale distributed systems
- Demonstrated technical proficiency in machine learning and software engineering, coupled with a strong product-oriented approach
- The capacity to define and structure solutions in ambiguous problem domains
- Ability to mentor and guide junior engineers, as well as to effectively collaborate across various team boundaries
- Track record of driving high-impact, technically complex initiatives that delivered clear customer or business value
- Prior experience with retrieval systems and search technologies is a plus
Benefits For Staff Software Engineer - Customer Engagement & Docs Platform
- Comprehensive benefits package
- Performance bonus eligibility
- Equity
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