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SOE Engineer

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
DevOps
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
5+ years of experience
Enterprise SaaS
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Description For SOE Engineer

Datacom is seeking a SOE Engineer to join their Endpoint Engineering team. The role involves managing day-to-day operations of customer endpoint systems and engaging in project work. Key responsibilities include maintaining and enhancing environment-wide configurations, facilitating large-scale software deployments, and ensuring high customer satisfaction. The ideal candidate will have 5+ years of IT industry experience, strong technical knowledge of Microsoft Endpoint Configuration Manager, Active Directory, Azure Virtual Desktop, and scripting abilities. This position offers opportunities for professional growth, a supportive work environment, and the chance to work with cutting-edge technologies for large enterprise organizations. Datacom provides various perks, including social events, flexible working arrangements, and professional development courses. The company values diversity and inclusion, aiming to create a welcoming workplace for all employees.

Last updated 8 months ago

Responsibilities For SOE Engineer

  • Manage day-to-day operations of customer endpoint systems
  • Engage in project work as needed
  • Maintain, upgrade, and enhance environment-wide configurations
  • Facilitate large and enterprise scale software deployments
  • Ensure outstanding levels of customer satisfaction
  • Identify service improvements, efficiencies, and cost reductions for customers
  • Follow best practice methodologies and adhere to ITIL processes
  • Perform upgrades on applicable hardware and operating systems
  • Provide maintenance and enhancements of deployed desktop operating system images
  • Assist with projects as required
  • Provide continuous high-quality upkeep of supporting documentation

Requirements For SOE Engineer

  • 5+ years IT industry experience
  • 3+ years experience in SOE migrations, projects, and implementation
  • Strong technical knowledge of Microsoft Endpoint Configuration Manager (SCCM and Intune)
  • Strong technical knowledge of Active Directory – Group Policy Management
  • Strong technical knowledge of Azure Virtual Desktop (AVD)
  • Strong scripting ability (PowerShell, VBScript, Batch)
  • Experience with Windows 10 task sequencing and endpoint configuration
  • Experience with facilitating large and enterprise scale software deployments
  • 2 years' experience in Citrix Image Management (mandatory)
  • Exceptional knowledge of Windows 10, 11
  • Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications
  • Exceptional troubleshooting, customer service, communication, and prioritisation skills
  • Ability to work autonomously with minimal supervision
  • Comfortable with rapid change and available to travel to Datacom, customer sites and conferences when required

Benefits For SOE Engineer

Education Budget
  • Social events
  • Chill-out spaces
  • Remote working options
  • Flexible hours
  • Professional development courses
  • Career development opportunities
  • Inclusive and welcoming workplace

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