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Software Engineer, Voice Agent

Decagon builds advanced conversational AI agents for enterprise customer support, backed by major investors and serving notable clients like Duolingo and Notion.
$300,000 - $415,000
Backend
Senior Software Engineer
In-Person
51 - 100 Employees
5+ years of experience
AI

Description For Software Engineer, Voice Agent

Decagon is at the forefront of enterprise conversational AI, building sophisticated voice agents that deliver exceptional customer support experiences. Having raised $100M from prestigious investors like Bain Capital Ventures, Accel, and a16z, they serve major clients including Duolingo, Notion, and Rippling.

As a Software Engineer on the Voice team, you'll be instrumental in developing the infrastructure that powers hundreds of millions of voice interactions annually. This role combines cutting-edge AI technology with high-performance systems engineering, requiring expertise in both asynchronous programming and multimodal systems architecture.

The position offers an opportunity to work on challenging technical problems at scale, from evaluating state-of-the-art speech models to building sophisticated monitoring systems. You'll be working in an environment that values end-to-end ownership and technical excellence, with the chance to make significant impacts on systems used by millions.

The compensation is highly competitive, ranging from $300K to $415K base salary plus equity, complemented by comprehensive benefits including medical coverage and flexible vacation policy. Located in San Francisco, the role offers an engaging office environment with provided meals and the chance to work alongside talented engineers pushing the boundaries of AI technology.

Last updated 2 days ago

Responsibilities For Software Engineer, Voice Agent

  • Develop techniques for evaluating state of the art speech-to-text, text-to-speech and other audio models
  • Architect highly asynchronous, multimodal systems that operate on both audio and text-based data
  • Build automation that monitors and detects intermittent issues across hundreds of millions of calls

Requirements For Software Engineer, Voice Agent

Python
TypeScript
  • Have 5+ years of industry experience in software engineering
  • Proficiency with Python, Typescript and asynchronous programming
  • A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
  • Prior experience working with multi-modal models

Benefits For Software Engineer, Voice Agent

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical, dental, and vision benefits
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office

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