Software Engineer -- Tech Support Night Shift

Dematic, a part of the KION Group, is seeking a Software Support Engineer for their night shift position, working on a rotating 12-hour schedule (four nights on, four nights off). This role combines software engineering with customer support, requiring both technical expertise and strong communication skills.

The position involves providing second-level customer support within Dematic's Customer Service team, working closely with customers, first-level technicians, and software/technical engineers to resolve complex issues. The role may occasionally require on-site support during emergencies, with approximately 5% travel expected to different customer locations across the United States.

The ideal candidate should have a strong foundation in computer science or software engineering, with at least 2 years of relevant experience. Technical requirements include proficiency with Oracle and MS SQL databases, Windows operating systems, and network troubleshooting. Experience in the Material Handling Industry is preferred but not mandatory.

Dematic offers a competitive compensation package, with a base salary range of $65,000 to $110,000, depending on factors such as location, education, experience, and skills. The company provides opportunities for career development and global mobility within the KION Group, which is a world-leading supplier of industrial trucks and supply chain solutions.

The role combines technical problem-solving with customer service, making it ideal for engineers who enjoy both coding and working with people. You'll be part of a global team that shapes the future of commerce through innovative intralogistics solutions. The position offers the opportunity to work with cutting-edge automated material handling systems while developing expertise in both software and hardware integration.

Working the night shift, you'll be essential in providing critical support during off-hours, ensuring continuous operation of customer systems. The role requires a balance of technical knowledge, problem-solving skills, and the ability to work independently while maintaining strong communication with the broader support team.