Software Engineer -- Tech Support Night Shift

Dematic, a member of the KION Group, is seeking a Software Support Engineer for their Customer Service team to provide remote, second-level customer support. This role involves working rotating 12-hour night shifts (four nights on, four nights off) and requires close collaboration with customers, first-level technicians, and software/technical engineers to resolve customer issues.

The position combines technical expertise with customer service, requiring proficiency in multiple programming languages, operating systems, databases, and networking. The role involves both remote support and potential on-site emergency assistance, making it ideal for problem-solvers who thrive in a dynamic environment.

As part of Dematic's global team, you'll contribute to the company's mission of delivering innovative intralogistics solutions for manufacturing, warehouses, and distribution. The company's extensive presence in over 25 countries offers unique opportunities for professional growth and exposure to diverse technological challenges.

The role offers competitive compensation ($65,000 - $110,000) and comprehensive benefits, including career development opportunities and global exposure. You'll be working with cutting-edge automation technology and material handling solutions, making this an excellent opportunity for software engineers interested in the intersection of software and industrial automation.

Key responsibilities include system integration, quality testing, troubleshooting complex technical issues, and participating in on-call rotations. The ideal candidate will have at least 2 years of relevant experience, strong database knowledge (Oracle and MS SQL), and excellent problem-solving skills. This position requires approximately 5% travel to different customer and Dematic locations throughout the United States.