Lead Machine Learning Engineer (Artificial Intelligence Engineer)

The Walt Disney Company is seeking a Lead Machine Learning Engineer to join their Commerce Growth & Identity (CGI) team. This role is crucial in transforming Disney's media business through AI-driven solutions. The position involves working with cutting-edge AI technologies, particularly large language models (LLMs), to enhance customer service systems and internal tooling.

The role sits within the CGI team, which focuses on driving subscriptions, engagement, and monetization across Disney's streaming and digital products. You'll be responsible for developing and maintaining AI systems that improve both customer self-service experiences and customer service agent tooling. This involves working with state-of-the-art technologies and collaborating across Disney Streaming's AI teams.

The ideal candidate will bring strong technical expertise in machine learning, particularly with LLMs, combined with practical engineering experience. You'll need to demonstrate proficiency in Python, SQL, and data analysis tools, along with experience in big data platforms. The role offers competitive compensation varying by location, with opportunities to work on impactful AI initiatives at one of the world's leading entertainment companies.

This position offers a unique opportunity to shape the future of Disney's digital customer experience through AI innovation. You'll be working at the intersection of entertainment, technology, and customer service, applying advanced AI solutions to real-world challenges. The role combines technical leadership with practical implementation, requiring both strategic thinking and hands-on development skills.