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Zendesk Developer

A SaaS-based Global Growth Platform enabling clients to expand into over 180 countries without establishing local entities.
Colombia
Backend
Senior Software Engineer
Remote
1,000 - 5,000 Employees
5+ years of experience
Enterprise SaaS

Description For Zendesk Developer

G-P is a leading SaaS-based Global Growth Platform that enables organizations to expand their operations into over 180 countries without the complexities of establishing local entities. As a Zendesk Developer, you'll play a crucial role in designing and implementing solutions that power the company's customer service infrastructure. With 5-7 years of experience required, you'll be responsible for architecting Zendesk solutions, developing custom applications, and optimizing workflows for maximum efficiency. The role combines technical expertise in Zendesk's platform with a deep understanding of customer service processes.

The position offers the opportunity to work in a remote-first, diverse environment where innovation is celebrated and individual contributions are valued. You'll be part of a team that's reshaping the future of global work, making it possible for companies to build exceptional global teams quickly and efficiently. The role requires a balance of technical skills in Zendesk development and configuration, along with strong communication abilities to work with stakeholders across the organization.

As a Zendesk Developer at G-P, you'll be at the intersection of technology and customer service, creating solutions that directly impact the company's ability to deliver exceptional support to its global client base. The role offers the chance to work with modern tools and technologies while contributing to a platform that's breaking down barriers to global business expansion. If you're passionate about creating scalable solutions and have a deep understanding of Zendesk's capabilities, this role offers an exciting opportunity to make a significant impact in a growing global organization.

Last updated 6 days ago

Responsibilities For Zendesk Developer

  • Design and architect Zendesk solutions to meet organization's customer service requirements
  • Collaborate with stakeholders to gather requirements and define business processes
  • Configure and customize Zendesk features, including ticketing, workflow automation, reporting, and integrations
  • Develop and maintain Zendesk apps and integrations using Zendesk APIs
  • Optimize Zendesk configurations for scalability, performance, and usability
  • Provide technical guidance and best practices to support teams
  • Troubleshoot and resolve issues related to Zendesk configuration
  • Stay current with Zendesk platform updates and best practices

Requirements For Zendesk Developer

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • 5-7 years of experience in designing, implementing, and maintaining Zendesk solutions
  • Strong proficiency in Zendesk configuration, including triggers, automations, workflows, and reporting
  • Experience developing Zendesk apps and integrations using Zendesk APIs
  • Solid understanding of customer service and support processes
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Zendesk certifications are a plus

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