Forward Deployed Engineer

GigaML is revolutionizing the conversational AI landscape by providing enterprise-grade customer support automation solutions. As a Forward Deployed Engineer at GigaML, you'll be at the forefront of AI innovation, working with a lean team that processes over 1 million support tickets monthly for industry leaders in food delivery and crypto.

The role combines technical expertise with customer interaction, requiring strong Python development skills and the ability to design, deploy, and optimize AI-driven solutions at scale. You'll serve as the technical bridge between GigaML and its customers, leading engagements from initial discovery calls to final deployment.

This is an exciting opportunity to join a well-funded startup that recently secured a large Series A round with backing from Y-Combinator and Nexus VP. The position offers significant technical ownership and the chance to influence the company's direction while working alongside top-tier engineers and founders.

The ideal candidate brings 3+ years of engineering experience, strong Python skills, and a background in customer-facing roles. You'll be responsible for the full agent development lifecycle, from prototyping to production deployment, including CI/CD setup, performance monitoring, and optimization.

Working from our San Francisco office, you'll enjoy competitive compensation ($150K-$300K plus equity), comprehensive benefits, and a collaborative environment focused on pushing the boundaries of AI technology. If you're passionate about AI, enjoy solving complex technical challenges, and want to be part of a team that's transforming customer support automation, this role offers the perfect blend of technical depth and business impact.