Cloud Technical Solutions Developer Associate ll, Infrastructure

Google Cloud is seeking a Cloud Technical Solutions Developer Associate II to join their Infrastructure team in Waterloo. This role is crucial in providing 24/7 technical support for Google Cloud customers, focusing on troubleshooting complex technical issues and improving product adoption. The position combines hands-on debugging, networking, system administration, and coding skills to resolve customer challenges.

As a Technical Solutions Developer, you'll be responsible for handling critical customer issues and providing advanced support to other teams. The role requires strong analytical skills to diagnose problems, implement solutions, and contribute to product improvements. You'll work with various technologies including Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, and Kubernetes.

The ideal candidate should have a strong technical foundation with at least 2 years of coding experience in languages like Java, Python, or JavaScript, along with a proven track record in customer support and technical troubleshooting. Experience with cloud computing is highly valued, and you'll be expected to understand and advocate for customer needs while driving product improvements.

This position offers the opportunity to work with cutting-edge technology at one of the world's leading tech companies, supporting customers across 200+ countries. You'll be part of a global team that's essential to Google Cloud's success, helping organizations digitally transform their businesses while ensuring high service-level objectives are met.