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Cloud Technical Solutions Developer Associate ll, Infrastructure

Google Cloud accelerates organizations' digital transformation by delivering enterprise-grade solutions leveraging cutting-edge technology.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Developer Associate ll, Infrastructure

Google Cloud is seeking a Cloud Technical Solutions Developer Associate II to join their Infrastructure team. This role is part of a global 24/7 support team helping customers transition to Google Cloud. The position combines hands-on technical troubleshooting with customer advocacy, requiring expertise in debugging, networking, system administration, and coding.

As a Technical Solutions Developer, you'll be responsible for handling complex customer issues and providing advanced support to other teams. The role involves deep technical problem-solving, from debugging to networking, while also contributing to product improvements and documentation. You'll use various programming languages and tools to analyze and resolve technical incidents, working with both internal teams and external customers.

The ideal candidate brings 2 years of coding experience in languages like Java, Python, or Go, along with strong troubleshooting abilities and customer service skills. Experience with cloud computing, web technologies, and enterprise-level support is highly valued. This position offers the opportunity to work with cutting-edge cloud technology while directly impacting customer success.

Google Cloud provides enterprise-grade solutions leveraging Google's innovative technology, serving customers across 200+ countries. The role offers the chance to be part of a team driving digital transformation across industries while working with some of the most advanced cloud technologies available.

Last updated 2 days ago

Responsibilities For Cloud Technical Solutions Developer Associate ll, Infrastructure

  • File issue reports against product, documentation and procedures by documenting steps to reproduce, and driving bugs to resolution
  • Identify opportunities and build solutions to improve support or empower customers to solve issues
  • Resolve technical incidents and escalations by performing analysis utilizing tools
  • Suggest code-level resolutions for complex product bugs

Requirements For Cloud Technical Solutions Developer Associate ll, Infrastructure

Python
Java
JavaScript
Go
Kubernetes
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues

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