Cloud Technical Solutions Engineer, AI/ML

Google Cloud accelerates organizations' digital transformation by leveraging cutting-edge technology and tools for developers.
Cloud
Mid-Level Software Engineer
In-Person
4+ years of experience
AI · Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer, AI/ML

Google Cloud is seeking a Cloud Technical Solutions Engineer specializing in AI/ML to join their team. This role involves working with customers on production deployments, resolving issues, and achieving product readiness, availability, and scale. You'll be responsible for troubleshooting customer-reported issues, building tools, and conducting diagnoses. As a subject matter expert, you'll consult with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. The position requires working as part of a global team, potentially including non-standard work hours/shifts and weekend work to ensure 24-hour customer support. You'll need to understand customer issues, advocate for their needs with internal teams, and drive product improvements. The ideal candidate should have a strong background in coding, system design, and experience with Linux/Unix or Windows systems. Knowledge of virtualization, orchestration frameworks, and public cloud services is preferred. This role offers an opportunity to work with cutting-edge technology and help companies around the world innovate using Google Cloud's enterprise-grade solutions.

Last updated 13 days ago

Responsibilities For Cloud Technical Solutions Engineer, AI/ML

  • Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale
  • Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis
  • Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, including working non-standard work hours/shifts, and may include weekend work
  • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production

Requirements For Cloud Technical Solutions Engineer, AI/ML

Java
JavaScript
Python
Go
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols
  • Experience in reading/debugging code and in virtualization and orchestration frameworks
  • Ability to communicate fluently in English to communicate with different customers and stakeholders

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