Cloud Technical Solutions Engineer, Data Analytics

Google Cloud accelerates digital transformation for organizations worldwide, offering enterprise-grade solutions and developer tools.
Data
Entry-Level Software Engineer
In-Person
2+ years of experience
AI · Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer, Data Analytics

Google Cloud is seeking a Cloud Technical Solutions Engineer specializing in Data Analytics to support customers transitioning to Google Cloud. This role involves troubleshooting technical issues, advocating for customer needs, and ensuring swift problem resolution. The ideal candidate will have a strong background in data analytics, coding, and customer support.

As a Cloud Technical Solutions Engineer, you'll dive deep into Google Cloud's Data analytics products like BigQuery and Dataproc. You'll be responsible for diagnosing and resolving customer-reported issues, building tools for faster diagnosis, and improving documentation. Your role will be crucial in bridging the gap between customers and internal teams, including product and engineering.

This position requires a Bachelor's degree in a STEM field or equivalent experience, along with 2 years of coding and troubleshooting experience. You'll work in a dynamic, globally distributed team, which means adaptability to non-standard work hours and weekend shifts is essential.

Key responsibilities include developing expertise in Google Cloud's data analytics products, acting as a subject matter expert for internal stakeholders, and advocating for customer needs. You'll play a vital role in improving Google Cloud services and ensuring customer satisfaction.

If you're passionate about data analytics, cloud technologies, and customer support, this role offers an exciting opportunity to work with cutting-edge technology and make a significant impact in the cloud computing industry. Join Google Cloud and be part of a team that's transforming how businesses leverage data and cloud solutions.

Last updated 15 days ago

Responsibilities For Cloud Technical Solutions Engineer, Data Analytics

  • Develop an in-depth understanding of Google Cloud's Data analytics products (like BigQuery, Dataproc, etc.) and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, along with building tools and documents for faster diagnosis
  • Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to work non-standard work hours/shifts, including weekend work
  • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams and drive high-quality production

Requirements For Cloud Technical Solutions Engineer, Data Analytics

Java
Python
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience reading or debugging code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript)
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process)

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