Cloud Technical Solutions Engineer, Workspace (English, Japanese)

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Workspace team in Tokyo. This role combines technical expertise with customer support, requiring fluency in both English and Japanese. As a Technical Solutions Engineer, you'll be at the forefront of managing and resolving critical customer issues while providing advanced support to other teams.

The position demands strong technical capabilities, with a focus on debugging code in languages like Java, Python, and JavaScript, as well as experience with distributed systems and cloud technologies. You'll work with Google Workspace, a suite of cloud-based productivity and collaboration tools used by millions of customers worldwide.

Your responsibilities will include complex problem diagnosis, tool development for issue resolution, and serving as a technical consultant for internal stakeholders. The role requires collaboration with cross-functional teams including Product Management and Software Engineering, advocating for customer needs and improving Google Cloud services.

This is an excellent opportunity for someone with both technical depth and customer service orientation. You'll be part of a global team ensuring 24/7 customer support, which requires flexibility with work hours. The position offers the chance to work with cutting-edge cloud technology while solving complex technical challenges for enterprise customers.

The ideal candidate will have experience with distributed systems, SQL for log analysis, and knowledge of various Internet technologies including web-tech, email systems, networking, and identity management. You'll be working at Google, a company known for its innovative technology and global impact, with the opportunity to contribute to products used by millions of users worldwide.