Cloud Technical Solutions Engineer, Workspace (English, Japanese)
Description For Cloud Technical Solutions Engineer, Workspace (English, Japanese)
Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Workspace team in Tokyo. This role combines technical expertise with customer support, requiring fluency in both English and Japanese. The position involves managing critical customer issues and providing advanced support for Google Workspace products.
As a Technical Solutions Engineer, you'll be at the forefront of troubleshooting and resolving complex technical challenges for Google's enterprise customers. You'll need strong programming knowledge in languages like Java, Python, or JavaScript, combined with excellent problem-solving abilities. The role requires understanding distributed systems, cloud infrastructure, and various Internet technologies.
This is an excellent opportunity for experienced technical professionals who enjoy both solving complex technical problems and working directly with customers. You'll be part of Google's global support infrastructure, working with teams across different time zones to ensure 24/7 customer support. The role offers the chance to work with cutting-edge cloud technologies while developing deep expertise in Google Workspace products.
The position requires a blend of technical depth and customer service skills, making it ideal for engineers who excel at communication and enjoy explaining technical concepts to various audiences. You'll not only resolve technical issues but also act as a bridge between customers and Google's product teams, helping to improve products based on customer feedback and needs.
Working at Google means joining a company at the forefront of cloud technology, with opportunities to impact millions of users worldwide. The role offers exposure to enterprise-level challenges and the chance to work with a diverse, global team of experts. If you're passionate about cloud technology, customer success, and have the technical skills to tackle complex problems, this role offers an exciting opportunity to grow your career in cloud computing.
Responsibilities For Cloud Technical Solutions Engineer, Workspace (English, Japanese)
- Manage customers' problems through diagnosis, resolution for Google Workspace
- Develop understanding of Google's product technology and architectures
- Serve as consultant and subject matter expert for internal stakeholders
- Work as part of global team ensuring 24-hour customer support
- Understand customer issues and advocate for their needs with cross-functional teams
Requirements For Cloud Technical Solutions Engineer, Workspace (English, Japanese)
- Bachelor's degree in Computer Science or Information Systems or related technical field or equivalent practical experience
- 5 years of experience in reading or debugging code with Java, C, C++, Python or JavaScript
- 2 years of experience troubleshooting and advocating for customers' needs
- Fluency in English and Japanese
- Ability to work non-standard hours and different shifts
- Knowledge of Unix/Linux or Windows environment, and APIs
- Understanding of Internet technologies (web-tech, email, networking, IP telephony, Identity)
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