Customer Engineer, Google Cloud Security
Description For Customer Engineer, Google Cloud Security
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
As a Customer Engineer, you will help us grow our cybersecurity business by building and expanding relationships with customers. You will be a trusted advisor to customers and an advocate for our security solutions, providing support to c-level, security leaders, architects, and analysts to lead projects forward. You will accompany customers in discovering the technology/solution and consult around the best way to secure and ensure compliance. You will optimize for results when in production, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
This role requires a Bachelor's degree or equivalent practical experience, 10 years of experience with cloud native architecture in a customer-facing or support role, and 7 years of experience in vendor pre-sales cybersecurity. You should have experience with various IT technologies and security solutions, and be able to travel up to 50% of the time. Preferred qualifications include a Master's degree, experience implementing security solutions for enterprises, knowledge of industry trends and frameworks, and excellent communication skills.
Responsibilities For Customer Engineer, Google Cloud Security
- Work with Security Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve technical blockers
- Work with all Google Cloud Security products to demonstrate and validate solution benefits in customer and partner environments
- Support Google Cloud Security opportunities and relationships, own technical aspects of solutions, and deliver technical presentations, product and solution briefings, proofs-of-concepts, and demos to customers, partners, and stakeholders
- Prepare and deliver product messaging in an effort to highlight our solutions value proposition using techniques including presentations, product demonstrations, white papers, trial management, and response documents
- Travel to customer sites, conferences, and other related events, where applicable
Requirements For Customer Engineer, Google Cloud Security
- Bachelor's degree or equivalent practical experience
- 10 years of experience with cloud native architecture in a customer-facing or support role
- 7 years of experience in vendor pre-sales cybersecurity (e.g., threat detection, malware intelligence, cloud security posture management, SIEM, or SOAR)
- Experience with a wide variety of IT technologies and security solutions (e.g., SIEM, NGFW, Proxy, IDS/IPS, DLP, EDR, A/V, WAF, SOAR)
- Ability to travel up to 50% of the time
