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Customer Engineering Manager III, AI Infrastructure, Google Cloud

Google Cloud Platform helps customers transform their business with cloud technology, focusing on security, reliability, and scalability.
$181,000 - $257,000
Machine Learning
Staff Software Engineer
In-Person
5,000+ Employees
10+ years of experience
AI · Enterprise SaaS · Cloud
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Description For Customer Engineering Manager III, AI Infrastructure, Google Cloud

Google Cloud Platform is seeking a Customer Engineering Manager III to lead their AI Infrastructure team. This role combines technical expertise with leadership responsibilities, focusing on pre-sales engineering and customer solutions. The position requires a deep understanding of cloud native architecture and AI infrastructure, with 10 years of experience in customer-facing roles. The role offers a competitive base salary range of $181,000-$257,000, plus bonus, equity, and comprehensive benefits.

As a Customer Engineering Manager, you'll lead a team of pre-sales engineers and field solution architects, working directly with customers to understand their needs and demonstrate Google Cloud's capabilities. The role requires excellent technical, communication, and organizational skills, as well as the ability to work cross-functionally with product, support, engineering, and sales teams.

Key responsibilities include managing engineering professionals, assessing team readiness, building training plans, and working closely with sales leadership to identify and prioritize business opportunities. You'll need experience with AI accelerators, cloud infrastructure, and machine learning solutions, plus the ability to translate complex technical concepts into compelling customer stories.

The ideal candidate will have a Bachelor's degree (MBA or Master's in Computer Science preferred), strong leadership experience, and deep knowledge of cloud and AI infrastructure. Experience with GPU/TPU workloads, Kubernetes, and hybrid cloud solutions is valuable. The role requires up to 25% travel and offers the opportunity to work from either Sunnyvale, CA or Kirkland, WA.

Google Cloud serves customers in over 200 countries, providing enterprise-grade solutions that leverage cutting-edge technology. This role offers the chance to be part of a rapidly growing business that's shaping the future of cloud computing and AI infrastructure, while working with a diverse range of customers from developers to large enterprises.

Last updated 3 months ago

Responsibilities For Customer Engineering Manager III, AI Infrastructure, Google Cloud

  • Collaborate with Sales and Customer Engineering management to determine proper staffing levels
  • Assess CE team's go-to-market readiness and build training plans
  • Work with Google Cloud Sales team leadership to identify, qualify, and prioritize coverage
  • Work with various teams to resolve product problems affecting pre- and post-sales customer satisfaction

Requirements For Customer Engineering Manager III, AI Infrastructure, Google Cloud

Kubernetes
  • Bachelor's degree or equivalent practical experience
  • 10 years of experience with cloud native architecture in a customer-facing or support role
  • Experience in leadership, including people management, team leadership, mentorship, or coaching
  • Experience with cloud and AI infrastructure
  • Experience building or leveraging machine learning solutions
  • Ability to travel up to 25% of the time
  • Knowledge of AI accelerators, PaaS, SaaS, IaaS, public cloud

Benefits For Customer Engineering Manager III, AI Infrastructure, Google Cloud

Medical Insurance
Dental Insurance
Vision Insurance
  • bonus
  • equity
  • benefits

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