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Customer Solutions Engineer, gTech

Google creates products and services that make the world a better place, with gTech helping bring them to life through trusted advisors supporting customers globally.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS

Description For Customer Solutions Engineer, gTech

Google's gTech Ads team is seeking a Customer Solutions Engineer to join their dynamic organization responsible for supporting customers across the entire Ad products stack. This role combines technical expertise with customer service, focusing on helping clients maximize their use of Google's Ad and Publisher products. The position requires strong full-stack development skills, with 4 years of experience in software development and system design.

The ideal candidate will work at the intersection of technical implementation and customer success, designing and building scalable solutions that can be used globally. They will be responsible for collecting requirements, providing guidance on ad products and technologies, and managing the complete lifecycle of technical solutions from discovery to deprecation.

Working within gTech, you'll be part of a cross-functional and global team that ensures customers get the best return on investment with Google while maintaining trusted partner relationships. The role involves collaboration with Sales, Product, and Engineering teams to develop better solutions, tools, and services that improve products and enhance client experience.

This position offers the opportunity to work on complex technical challenges while directly impacting Google's advertising ecosystem. The role requires a blend of technical expertise in both frontend and backend technologies, database management, and the ability to translate customer needs into practical solutions. You'll be working in one of India's major tech hubs, contributing to Google's mission of organizing the world's information and making it universally accessible and useful.

Last updated 2 days ago

Responsibilities For Customer Solutions Engineer, gTech

  • Collect requirements, provide guidance, and best practices to apply to ad products and technologies
  • Be responsible for scoping, designing, and building series of solutions and best practices at a global level to be reused by customers, sellers, partners
  • Manage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers
  • Own solution life cycle from discovery, to launch, manage maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions

Requirements For Customer Solutions Engineer, gTech

JavaScript
TypeScript
Java
Python
  • Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development
  • 4 years of experience in full-stack software development and system design
  • Experience with front end languages (e.g. JavaScript or TypeScript)
  • Experience with backend languages (e.g. Java, Python, or C++)
  • Experience working with database technologies (e.g. SQL, NoSQL)

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