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Senior Customer Solutions Engineer

Google creates products and services that make the world a better place, with gTech's role being to help bring them to life through technical implementation and customer support.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS

Description For Senior Customer Solutions Engineer

Google's gTech Professional Services team is seeking a Senior Customer Solutions Engineer to join their dynamic team in São Paulo. This role sits at the intersection of technical expertise and customer success, requiring 6 years of experience in web technologies and programming languages. The position involves designing and scaling complex solutions for Google's advertising and publishing customers globally.

As a Senior Customer Solutions Engineer, you'll work alongside solutions architects to accelerate the identification and development of global solutions. Your responsibilities will include building best practices, implementing cross-product customized solutions, and experimenting with new technologies to solve unique customer challenges. The role requires strong technical skills in programming (Java, Python, C/C++), web technologies (HTML, CSS, JavaScript), and database systems.

The ideal candidate will have a Bachelor's degree in Computer Science or related field, with preferred qualifications including experience in business intelligence, data analytics, machine learning, and cloud technologies. You'll be part of Google's mission to create products and services that make the world better, working specifically within gTech to bring these solutions to life through technical implementation and customer support.

This role offers an opportunity to impact Google's global customer base, working on solutions that will be rolled out to thousands of customers. You'll need to balance technical expertise with customer relationship management, as you'll be responsible for collecting requirements, providing guidance, and driving both customer and business goals. The position is based in São Paulo, Brazil, and requires English proficiency to facilitate efficient global collaboration.

Last updated 2 days ago

Responsibilities For Senior Customer Solutions Engineer

  • Work with regional teams on globally applicable projects and initiatives
  • Be responsible for proactively identifying and building solutions and best practices at a global level
  • Leverage engineering skills to design and scale complex, cross-product customized solutions
  • Collect requirements, provide guidance, best practices and innovative solutions
  • Experiment with new technologies to develop solutions where existing Google products cannot help

Requirements For Senior Customer Solutions Engineer

Java
Python
  • Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience
  • 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP)
  • 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python)
  • Experience in technical troubleshooting, and managing internal/external partners or customers

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