Systems Development Engineer, Customer Training
Description For Systems Development Engineer, Customer Training
Google is seeking a Systems Development Engineer, Customer Training for their Google Distributed Cloud Hosted Solutions (GDCH) team. This role combines technical expertise with training and customer-facing skills. The ideal candidate will have a strong background in systems automation, infrastructure, and training delivery.
As a Systems Development Engineer, you'll be responsible for designing and delivering high-quality training programs to customers, enabling them to operate the GDCH system effectively. You'll create training materials for various formats, including in-person workshops, online courses, and webinars. Your role will also involve contributing to "train-the-trainer" programs and collaborating with sales and customer success teams to identify and address customer training needs.
Key responsibilities include:
- Developing engaging training content for diverse audiences
- Delivering informative training sessions catering to different learning styles
- Collaborating with internal teams and partners
- Participating in customer activations and training
- Supporting 24x7 on-call rotations for customer and internal inquiries
The ideal candidate will have:
- A Bachelor's degree in Computer Science or equivalent experience
- 3+ years of experience in systems automation, design, and implementation
- 2+ years of experience in training delivery
- Strong knowledge of infrastructure technologies (Linux, Kubernetes, networking)
- Excellent communication and problem-solving skills
- Ability to obtain a Level 2 security clearance (SÜ2) under German law
This role offers the opportunity to work with cutting-edge cloud technologies and contribute to Google's mission of accelerating digital transformation for organizations worldwide. You'll be part of a dynamic team that values creativity, collaboration, and continuous learning. If you're passionate about technology, enjoy teaching others, and want to make a significant impact in the cloud computing space, this role at Google could be the perfect fit for you.
Responsibilities For Systems Development Engineer, Customer Training
- Design and develop high-quality training materials for various delivery formats (e.g., in-person workshops, online courses, webinars), and deliver engaging and informative training sessions that cater to different learning styles and technical aptitudes.
- Contribute to the "train-the-trainer" programs to equip Google partners with the knowledge and skills to conduct customer training sessions, and collaborate with the sales and customer success teams to identify customer training needs and tailor programs accordingly.
- Interact with customers as well as internal development organizations in order to accomplish shared goals.
- Participate in customer, partner, and internal team activations and training, and travel internationally up to 25% of the time as needed.
- Participate in the 24x7 on-call rotation to support escalations from customer inquiries as well as internal reference inquiries.
Requirements For Systems Development Engineer, Customer Training
- Bachelor's degree in Computer Science or equivalent practical experience.
- 3 years of experience with systems automation, and with systems design and implementation.
- 2 years of experience providing training.
- Experience in areas of infrastructure (e.g., Linux, Kubernetes, Storage, and networking concepts (e.g., PXE boot, subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
- Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).
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