Systems Development Engineer, Operations Support

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don't just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line.

Google Distributed Cloud Edge (GDCE) is a portfolio of managed hardware and software solutions which extends Google Cloud's Infrastructure to the edge and to customer's data centers. The Operations support team will be the primary point of contact for field deployers encountering challenges during GDCE installation at customer sites.

Responsibilities:

• Provide support for installation challenges (e.g., GDCE zone setup issues, edgeOS bootup problems, networking complications, cluster creation hurdles, etc.).
• Participate in rotating on-call schedules including during weekends and holidays for production operations.
• Interface with external hardware vendors and internal labs to ensure proper implementation and deployment.
• Manage troubleshooting customer workload migration issues.
• Identify issues and design automated remediation solutions to reduce toiling.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.