Systems Development Engineer, Technical Guides Development

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don't just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow. Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

As a Systems Development Engineer, Technical Guides Development, you will be responsible for day-to-day troubleshooting and resolution of Infrastructure issues, interacting with customers and internal development organizations, working with technical writers to translate technical details into clear language, participating in customer and partner activations and training, and being part of a 24x7 on-call rotation to support escalations. This role requires a Bachelor's degree in Computer Science or equivalent practical experience, 5 years of experience with systems automation and design in production distributed environments, and expertise in networking concepts and infrastructure areas. The ideal candidate will have experience in technical writing, scripting languages, SRE or IT production systems engineering, and excellent communication and relationship-building skills.