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Technical Solutions Consultant, Customer Experience

Google is a global technology company that creates products and services to make the world a better place.
Backend
Entry-Level Software Engineer
In-Person
Enterprise SaaS
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Description For Technical Solutions Consultant, Customer Experience

Google's gTech Ads Sellside team is seeking a Technical Solutions Consultant to join their dynamic environment. This role sits at the intersection of technical problem-solving and customer support, working with Google's advertising and publishing solutions. You'll be part of gTech, a crucial team that brings Google's products to life through technical expertise and customer support.

As a Technical Solutions Consultant, you'll analyze complex technical problems, optimize workflows, and collaborate with Product Managers and Software Engineers to enhance Google's tools and products. The role requires strong programming skills in languages like Java, Python, or C++, along with knowledge of SQL and Linux systems. You'll be responsible for managing stakeholder expectations and providing technical solutions to both internal teams and external clients.

The position offers an opportunity to work with cutting-edge technology while developing solutions that impact Google's global advertising ecosystem. You'll be part of a cross-functional, global team that ensures the smooth operation of Google's advertising products. The role combines technical expertise with customer service, making it ideal for someone who enjoys both coding and communication.

This role is perfect for candidates who have a strong technical foundation and are passionate about problem-solving. You'll need to be comfortable with travel, stakeholder management, and have excellent project management skills. The position offers growth opportunities within Google's dynamic environment, working with some of the most sophisticated advertising technology in the industry.

Join Google's gTech team to help shape the future of digital advertising while working with a diverse group of professionals in a collaborative, innovative environment. This role provides an excellent opportunity to develop both technical and business skills while making a significant impact on Google's advertising ecosystem.

Last updated 5 months ago

Responsibilities For Technical Solutions Consultant, Customer Experience

  • Analyze and resolve complex technical problems and roadblocks around data and tools access
  • Identify opportunities to optimize and automate workflows across a wide variety of projects
  • Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products
  • Collaborate with Consumer and Engineering teams to write complex code and implement tools
  • Manage stakeholder expectations and communicate with internal teams and external consumers

Requirements For Technical Solutions Consultant, Customer Experience

Java
Python
Linux
  • Bachelor's degree or equivalent practical experience
  • Experience in either system design or in one programming language (Java, C++, Python, etc.)
  • Experience in technical troubleshooting, and managing internal/external partners or customers
  • Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands
  • Ability to collaborate, build consensus, deliver and drive technical decisions
  • Ability to travel to meet with specific partner and client stakeholders
  • Strong technical leadership, project management, analytical problem solving, and troubleshooting skills

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