Technical Solutions Developer, Workspace Support, Google Cloud

Google Cloud is seeking a Technical Solutions Developer to join their Workspace Support team. This role combines technical expertise with customer support, requiring strong debugging skills and deep understanding of distributed systems. As a Technical Solutions Developer, you'll be responsible for handling complex customer issues, providing level two support, and improving Google Workspace products and processes.

The position demands expertise in programming languages like Java, Python, or JavaScript, along with strong troubleshooting abilities. You'll work with various Internet technologies including web-tech, email systems, networking, and identity management. The role involves analyzing datasets using SQL for performance monitoring and security investigations.

Working in a global team environment, you'll provide 24/7 support to help customers transition to Google Cloud. Your responsibilities include debugging technical problems, improving documentation, and developing tools for faster issue resolution. The role requires flexibility with work hours, including potential weekend shifts.

This is an excellent opportunity for someone passionate about both technical problem-solving and customer service. You'll have the chance to impact Google Cloud's success by understanding and advocating for customer needs while working with cutting-edge technology. The position offers exposure to Google's extensive tech stack and the opportunity to work on solutions that affect users worldwide.

The ideal candidate will combine technical proficiency with strong communication skills, as you'll be interfacing with various stakeholders including engineering teams, sales, and customers. This role is perfect for someone who enjoys the challenge of complex problem-solving while making a direct impact on customer satisfaction and product improvement.