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Technical Solutions Developer, Workspace Support, Google Cloud

Google is a global technology company that provides cloud-based productivity and collaboration tools through Google Workspace.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud
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Description For Technical Solutions Developer, Workspace Support, Google Cloud

Google Cloud is seeking a Technical Solutions Developer to join their Workspace Support team. This role combines technical expertise with customer support, requiring strong debugging skills and deep understanding of distributed systems. As a Technical Solutions Developer, you'll be responsible for handling complex customer issues, providing level two support, and improving Google Workspace products and tools.

The position demands expertise in programming languages like Java, Python, or JavaScript, along with strong troubleshooting abilities. You'll work with various Internet technologies, including web-tech, email systems, networking, and identity management. The role involves analyzing datasets using SQL for performance monitoring and security investigations.

Working at Google Cloud means being part of a global team that provides 24/7 support to help customers transition to cloud solutions. You'll not only resolve technical issues but also contribute to improving products, tools, processes, and documentation. The role requires flexibility with work hours, including potential weekend shifts, to ensure continuous customer support.

This is an excellent opportunity for someone who combines technical depth with customer advocacy. You'll work closely with engineering, sales, and customer organizations while having the chance to impact Google Cloud's products and services. The position offers the backing of Google's resources while working on cutting-edge cloud technology that serves customers across 200+ countries.

Last updated 2 months ago

Responsibilities For Technical Solutions Developer, Workspace Support, Google Cloud

  • Manage customers issues through effective diagnosis, resolution, or implementation of new investigation tools
  • Develop understanding of Google's product technology and underlying architectures
  • Act as a consultant and subject matter expert for internal stakeholders
  • Work as part of a global team providing 24 hour customer support
  • Understand customer issues and advocate for their needs proactively

Requirements For Technical Solutions Developer, Workspace Support, Google Cloud

Java
Python
JavaScript
Linux
  • Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience
  • 5 years of experience in reading or debugging code with Java, C, C++, Python or JavaScript
  • 5 years of experience troubleshooting and advocating for customers' needs
  • Ability to work differing work rotations/shifts and non-standard work hours

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