Technical Solutions Engineer, Apigee

Google Cloud Platform team is seeking a Technical Solutions Engineer for Apigee. This role involves managing customer problems, developing knowledge of Google's product technology, acting as a consultant for internal stakeholders, understanding customer issues, and working as part of a global team to ensure 24-hour customer support.

The ideal candidate will have a Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. They should have 2 years of experience coding in a general-purpose language and troubleshooting technical issues. Preferred qualifications include experience with cloud computing, web tech, data/big data, systems admin, machine learning, networking, Kubernetes, Oracle, or SAP.

Responsibilities include:

• Diagnosing and resolving customer issues on Google Cloud Platform products
• Troubleshooting and determining root causes for customer-reported issues
• Consulting with internal teams to resolve technical deployment obstacles
• Advocating for customer needs to improve products and drive quality production
• Working non-standard hours or shifts as part of a global support team

Google Cloud accelerates digital transformation for organizations, delivering enterprise-grade solutions leveraging cutting-edge technology. This role offers an opportunity to shape the future of how businesses use technology to connect with customers, employees, and partners.

Google is an equal opportunity employer committed to building a diverse and inclusive workforce. They offer accommodations for applicants with needs and require English proficiency for efficient global collaboration.