Technical Solutions Engineer, Database, Google Cloud

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Database team, focusing on supporting customers in their cloud journey. This role combines technical expertise with customer support, requiring strong skills in database technologies, programming, and problem-solving. The position involves working with Google Cloud Platform products, troubleshooting complex technical issues, and serving as a bridge between customers and product teams.

The role demands hands-on experience with various programming languages and database systems, along with excellent communication skills to interact with both technical and non-technical stakeholders. As part of a global support team, you'll be responsible for managing customer issues, implementing solutions, and contributing to product improvements.

This is an excellent opportunity for someone passionate about cloud technologies and customer success. You'll work in Mexico City, contributing to Google Cloud's mission of accelerating digital transformation across industries. The position requires working in shift patterns, including possible weekend work, to ensure 24/7 customer support coverage.

Key aspects of the role include debugging code, working with SQL/NoSQL databases, troubleshooting technical problems, and advocating for customer needs with product and engineering teams. You'll also help improve Google Cloud's products through direct customer feedback and technical insights.

The ideal candidate will have a strong technical background, customer service orientation, and the ability to work in a fast-paced environment. This role offers the chance to work with cutting-edge cloud technologies while helping customers solve critical business challenges. Mexican citizenship is required for this position in compliance with local labor laws.