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Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

Google Cloud helps businesses transform and build what's next with cloud technology, offering enterprise-grade solutions and tools for developers.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

Google Cloud is seeking a Technical Solutions Engineer to join their Infrastructure and Compute team. This role combines technical troubleshooting, customer support, and engineering expertise to help customers succeed with Google Cloud Platform. As a Technical Solutions Engineer, you'll be part of a global team providing 24/7 support, managing complex technical issues, and serving as a bridge between customers and product teams.

The position requires strong technical skills in programming languages, Linux/Unix systems, and cloud computing concepts. You'll troubleshoot technical problems using debugging, networking, and system administration skills, while also contributing to documentation and tooling improvements. The role involves direct customer interaction, requiring excellent communication skills and the ability to translate technical concepts effectively.

Working at Google Cloud offers the opportunity to impact businesses worldwide through cloud technology. You'll collaborate with various teams including Engineering, Sales, and Site Reliability Engineering to improve products and drive customer success. The role provides exposure to cutting-edge cloud technologies and complex distributed systems, making it ideal for someone who enjoys both technical problem-solving and customer interaction.

This position requires shift work and may include weekend hours, offering a dynamic work environment where no two days are the same. You'll be part of Google's larger mission to accelerate digital transformation across industries while working with enterprise-grade solutions and cutting-edge technology. The role combines technical depth with customer advocacy, making it perfect for someone who wants to grow their career at the intersection of engineering and customer success.

Last updated 3 days ago

Responsibilities For Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

  • Work within a team providing 24-hour customer support
  • Manage customer problems through diagnosis and resolution
  • Act as consultant and subject matter expert for Engineering, Sales, and customers
  • Troubleshoot and determine root causes for customer reported issues
  • Work with Product and Engineering teams to improve products

Requirements For Technical Solutions Engineer, Infrastructure, Compute, Google Cloud

Python
Java
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience troubleshooting and advocating for customer needs
  • Experience with core programming languages (C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic)
  • System administrator level experience with Linux/Unix
  • Fluent English communication skills

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