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Technical Solutions Engineer, Infrastructure, Serverless

Google Cloud Platform helps customers transform their business using cloud technology, focusing on security, reliability and scalability across infrastructure, applications, devices and hardware.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Technical Solutions Engineer, Infrastructure, Serverless

Google Cloud Platform is seeking a Technical Solutions Engineer to join their Infrastructure and Serverless team. This role combines technical expertise with customer-facing responsibilities, focusing on helping customers successfully implement and maintain Google Kubernetes Engine (GKE) and Anthos deployments. The position requires strong technical skills in containerization, cloud infrastructure, and programming languages like Python and Java, along with excellent problem-solving and communication abilities.

As a Technical Solutions Engineer, you'll work directly with customers to resolve complex technical issues, ensure product readiness, and optimize deployments for availability and scale. You'll serve as a bridge between customers and internal teams, advocating for customer needs while contributing to product improvements. The role involves deep technical troubleshooting, root cause analysis, and building tools to enhance the support process.

This is an excellent opportunity for someone who enjoys both technical challenges and customer interaction. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with cutting-edge technology and contributing to the success of customers in over 200 countries. The role offers exposure to enterprise-grade solutions and the chance to work with Google's innovative technology stack.

The position requires flexibility with work hours and may include weekend work to ensure comprehensive customer support. You'll be joining a global team that's dedicated to customer success and technical excellence, with opportunities to grow your expertise in cloud technologies and contribute to Google Cloud's expanding presence in the enterprise market.

Last updated 3 days ago

Responsibilities For Technical Solutions Engineer, Infrastructure, Serverless

  • Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale
  • Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures
  • Act as consultant and subject matter expert for internal stakeholders
  • Work as a team of engineers/consultants that ensure customer support
  • Understand customer issues, advocate for their needs with internal teams

Requirements For Technical Solutions Engineer, Infrastructure, Serverless

Kubernetes
Python
Java
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience in infrastructure, containerization (e.g., Kubernetes, Openshift, etc.) and web technologies
  • 2 years of experience in a customer-facing role with troubleshooting, code-reading and debugging in Python, Shell, Bash, Java or C/C++
  • Experience with Operating System (OS) like Linux Networking and System Design

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