Technical Solutions Engineer, Workspace, Google Cloud (English, Spanish)

Google Workspace is seeking a Technical Solutions Engineer to join their cloud-based productivity and collaboration tools team. This role combines technical expertise with customer support, requiring strong debugging skills and deep understanding of distributed systems. As a Technical Solutions Engineer, you'll be responsible for resolving complex customer issues, improving product adoption, and serving as a technical bridge between customers and internal teams.

The position demands expertise in programming languages like Java, Python, or JavaScript, along with strong troubleshooting abilities for hardware, software, and operational issues. You'll work with large distributed systems, manage hosted services, and utilize SQL for log analysis and performance monitoring. The role requires bilingual proficiency in English and Spanish, as you'll interact with both local and international stakeholders.

Working at Google Cloud means being part of a team that provides 24/7 support to help customers transition to cloud services. You'll have the opportunity to impact product improvements through direct customer feedback and technical insights. The role involves debugging, networking, system administration, and occasional coding/scripting to resolve customer issues.

Key aspects of the role include managing critical customer problems, developing tools for faster diagnosis, acting as a subject matter expert for internal stakeholders, and working in a global team environment. You'll need to be flexible with work hours as the position may require shift work to ensure continuous customer support.

This is an excellent opportunity for someone who combines technical depth with customer service excellence and wants to work with cutting-edge cloud technologies at Google. The role offers the chance to directly impact Google Cloud's success by understanding and advocating for customer needs while working with various Internet technologies including web-tech, email systems, networking, and identity management.