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Support Engineer II

GSK is a global biopharma company focused on uniting science, technology and talent to get ahead of disease together.
South San Francisco, CA, USASeattle, WA, USA
$98,175 - $163,625
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Healthcare · Enterprise SaaS

Description For Support Engineer II

GSK's Onyx Research Data Tech organization is seeking a Support Engineer II to join their team focused on building and maintaining their research data ecosystem. This role is part of a full-stack organization that powers data exploration and analysis at scale, helping scientists across GSK make better medical discoveries. The position combines technical expertise with customer support, requiring strong troubleshooting abilities and excellent communication skills.

As a Support Engineer II, you'll be responsible for resolving complex technical issues, collaborating with cross-functional teams, and contributing to product documentation and knowledge bases. The role involves working with modern technologies including cloud platforms, containerization, and programming languages like Python, Java, and Scala. You'll be part of a team that's building next-generation, metadata-driven data experiences and AI/ML platforms.

The position offers a competitive salary range of $98,175 to $163,625, along with comprehensive benefits including health insurance, retirement plans, and equity participation. This is an excellent opportunity for someone with 3+ years of experience who wants to impact healthcare through technology while working for a global leader in biopharma.

GSK provides an inclusive work environment where people can thrive, focusing on personal growth and wellbeing. The company's mission to get ahead of disease together offers a meaningful purpose, combining scientific innovation with technical excellence. You'll be working in either South San Francisco or Seattle, contributing to solutions that ultimately help improve the health of billions of people worldwide.

Last updated 14 hours ago

Responsibilities For Support Engineer II

  • Provide timely, working solutions for customer reported issues
  • Follow best practices in service request lifecycle
  • Identify patterns in customer reported issues and devise solutions
  • Be on-call during weekends on rotation for critical issues
  • Contribute to Knowledge Base and engage with user community
  • Engage in continuous learning for new product releases and technologies

Requirements For Support Engineer II

Python
Java
Scala
Kubernetes
  • Bachelor's degree in computer science, Software Engineering, or related discipline
  • 3+ years of relevant work experience
  • Experience in reading and following code in Python, Java, or Scala
  • 2+ years of experience in technical support and troubleshooting
  • 1+ years of experience with virtual compute technologies and containers
  • 2+ years of experience in supporting data platforms on cloud environments
  • Excellent communication skills
  • Strong analytical and problem-solving skills

Benefits For Support Engineer II

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Health care and insurance benefits
  • Retirement benefits
  • Paid holidays
  • Vacation
  • Paid caregiver/parental and medical leave
  • Annual bonus
  • Share based long term incentive program

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