Support Engineer II

GSK's Onyx Research Data Tech organization is seeking a Support Engineer II to join their team working on their research data ecosystem. This role is part of GSK's mission to accelerate medical discovery through data-driven solutions. The Support Engineer II will be a technical expert providing solutions to complex issues reported by Onyx customers, working with cutting-edge data platforms and cloud technologies.

The position offers an opportunity to work with GSK's next-generation, metadata- and automation-driven data experience platform, supporting scientists, engineers, and decision-makers in their research endeavors. The role combines technical troubleshooting with customer service excellence, requiring both deep technical knowledge and strong communication skills.

As a Support Engineer II, you'll be responsible for analyzing and diagnosing complex technical problems, collaborating with cross-functional teams, and contributing to product documentation and user experience improvements. The role involves staying current with latest technologies, mentoring junior staff, and participating in an on-call rotation for critical issues.

The position offers competitive compensation ranging from $98,175 to $163,625, comprehensive benefits including health insurance, retirement benefits, and paid leave. GSK provides a collaborative environment where you can grow your career while contributing to meaningful healthcare advancements. The company's focus on uniting science, technology, and talent makes it an ideal place for technically skilled professionals who want to make a difference in global health outcomes.

This role is perfect for someone with strong technical skills in Python, Java, or Scala, experience with cloud platforms, and a passion for providing excellent technical support. You'll be part of a full-stack organization that's pushing the boundaries of data engineering, infrastructure, DevOps, and AI/ML platforms to accelerate medical discovery.