Support Engineer II

GSK's Onyx Research Data Tech organization is seeking a Support Engineer II to join their team. This role is part of GSK's research data ecosystem, which focuses on bringing together, analyzing, and powering the exploration of data at scale. The position involves working with a full-stack shop consisting of product leadership, data engineering, infrastructure and DevOps, and AI/ML platforms.

As a Support Engineer II, you'll be responsible for providing technical solutions to complex issues reported by Onyx customers. The role requires strong analytical skills, expertise in troubleshooting, and the ability to work with cross-functional teams. You'll be working with technologies including Python, Java, and Scala, while supporting data platforms on cloud environments.

The position offers competitive compensation ranging from $98,175 to $163,625, along with comprehensive benefits including health insurance, retirement benefits, and paid leave. This is an excellent opportunity for someone with 3+ years of experience who wants to work at the intersection of healthcare and technology, helping GSK achieve its mission of getting ahead of disease through data-driven solutions.

The role requires a combination of technical expertise and customer service skills, as you'll be acting as a key liaison between customers and product development teams. You'll also have the opportunity to mentor junior staff and contribute to the company's knowledge base. The position includes on-call weekend rotations and requires staying current with the latest technologies and product updates.