Sr. Software Engineer II - Terraform Customer Engineering
Description For Sr. Software Engineer II - Terraform Customer Engineering
HashiCorp is seeking a Sr. Software Engineer II for their Terraform Customer Engineering team. This role is crucial in improving the responsiveness and supportability of the Terraform product. The ideal candidate will focus on addressing customer pain points, quickly resolving bugs, fixing complex non-sev1 issues, and enhancing tooling, diagnostics, and supportability.
Key responsibilities include:
- Swift identification and resolution of bugs
- Addressing intricate non-sev1 issues with pragmatic solutions
- Innovating and improving Terraform's tooling and diagnostics
- Collaborating with support teams to prioritize customer issues
- Developing robust processes for high availability, scalability, and reliability
- Enhancing overall customer experience through high-quality solutions
The ideal candidate should have:
- 8+ years of software engineering experience, focusing on cloud services and infrastructure
- Proficiency in Go, with familiarity in Python and Ruby
- Extensive experience with cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform)
- Strong problem-solving skills and ability to tackle complex technical challenges
- Excellent communication and collaboration skills
HashiCorp offers a collaborative work environment, guided by the Tao of HashiCorp and strong company principles. They value top-notch collaboration and communication skills, both internally and with users. Join HashiCorp in their mission to enable organizations to transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
Responsibilities For Sr. Software Engineer II - Terraform Customer Engineering
- Swiftly identify and resolve bugs, ensuring our customers experience minimal disruption and maximum satisfaction
- Dive deep into intricate non-sev1 issues, applying pragmatic and creative solutions to address customer pain points effectively
- Innovate and improve the tooling and diagnostics for Terraform, boosting the product's supportability and overall performance
- Work closely with our support teams to understand and prioritize customer issues, driving a continuous improvement culture and faster resolution times
- Develop and refine robust processes to guarantee the high availability, scalability, and reliability of our services
- Play a crucial role in enhancing the overall customer experience by delivering high-quality, customer-centric solutions and product enhancements
Requirements For Sr. Software Engineer II - Terraform Customer Engineering
- 8+ years of software engineering experience, with a focus on cloud services and infrastructure
- Proficient in Go, with familiarity in other programming languages (Python, Ruby) considered beneficial
- Extensive experience with cloud computing platforms (AWS, Azure, GCP) and infrastructure as code (Terraform)
- Demonstrated ability to tackle complex technical challenges and deliver innovative solutions
- Strong problem-solving skills and the ability to work collaboratively across diverse teams
- Keen interest in operational process improvement and delivering customer-centric solutions
- Excellent communication and collaboration skills, with a focus on customer satisfaction and team success
