Product Manager 2 - TurboTax Live Full Service

Full Service is the premium service offering within TurboTax. It is a transformative experience that reimagines how an expert prepares and files taxes for a customer virtually, and gets their taxes done with complete confidence and max refund guaranteed. Customers love this offering - we are making a significant investment to grow it quickly and disrupt the market.

As a Product Manager 2 for a 2-sided service offering, you need to gain comprehensive understanding of how people, processes and technology interact and connect with one another. You will be a part of a cross functional team to identify customer needs and pain points, create the transformative service experience and translate them into actionable development plans - create concepts, prototype solutions, measure, iterate and manage end of end feature roll out and analysis, efficiently scale with speed and high quality.

Get ready to grow – you'll be challenged to think bolder, move faster, and have a bigger impact on this transformative offering. You'll develop deep partnerships with an amazing group of collaborative and creative designers, marketing and product managers, engineers, tax experts, analysts and operators dedicated to our mission, which will make everyday a rich and fun learning experience. We are missionaries, not mercenaries, dedicated to our goal of transforming the tax prep industry.

Key Responsibilities:

• Translate vision into strategy and an execution roadmap to deliver measurable outcomes aligned with objectives.
• Partner with engineering, design, and tax partners to deliver experiences that touch both consumers and experts.
• Understand how to deliver capabilities and experiences that will be shared across multiple personas and customer archetypes.
• Create learning plans to identify and test the biggest hypotheses to drive KPIs and success metrics.
• Identify new opportunities based on customer and competitive research, industry trends and best practices.
• Create and maintain momentum, helping teams move forward swiftly and with rigor, a learning mindset, and a bias toward action.
• Continuously monitor and analyze customer feedback, market trends, and usage data to identify opportunities for improvements and new feature development.

Qualifications:

• 2+ years designing and delivering world-class software products in a Product Management role.
• Proven track record of delivering results that impact critical business 2-sided network experience is a plus.
• Experience working with legal, compliance, and regulatory partners to deliver complex technical solutions.
• Strong ability to analyze and interpret data to inform decisions.
• 'Can do' attitude with an entrepreneurial mindset and comfort working in a fast-paced, ambiguous environment.
• Insanely curious, with strong attention to detail and self-awareness.
• Bachelor's degree required with a focus in computer science, business or equivalent experience.