Customer Success Engineer (Remote - US)

Jobgether, a Talent Matching Platform, is seeking a Staff Federal Customer Success Engineer to work with federal government clients in implementing and scaling workflow automation solutions. This role combines technical expertise with customer success, requiring deep knowledge of API integration and federal agency environments. The position involves leading onboarding efforts, supporting professional services engagements, and providing hands-on technical support throughout the customer journey.

The ideal candidate will have extensive experience (10+ years) in both technical customer support and working with U.S. Government agencies. They will be responsible for designing automation workflows, leading technical implementations, and serving as a key technical partner for federal customers. The role requires strong communication skills, security clearance (TS/SCI preferred), and willingness to travel up to 40% within the DMV area.

This is a fully remote position offering a competitive compensation package ($220,000–$250,000) and the opportunity to work at the forefront of federal automation innovation. The role provides significant impact potential, shaping critical workflows for U.S. government agencies while collaborating across product, engineering, and sales teams. The position offers an inclusive, growth-oriented environment that welcomes diverse backgrounds and experiences.

The successful candidate will combine technical expertise with customer-facing skills, acting as both a technical implementer and thought leader in the federal space. They will influence product development through customer feedback while delivering hands-on technical solutions and best practices guidance to federal clients.