Customer Success Engineer (Remote - US)
Description For Customer Success Engineer (Remote - US)
Jobgether, a leading Talent Matching Platform, is seeking a Staff Federal Customer Success Engineer to join their team in a fully remote capacity within the United States. This role combines technical expertise with customer success, focusing on implementing automation solutions for federal government clients. The position requires a seasoned professional with 10+ years of experience in both technical customer support and federal agency work.
The role involves designing and deploying API-driven automation workflows, leading technical onboarding for federal customers, and delivering professional services engagements in secure environments. You'll be responsible for educating customers on automation best practices, acting as a technical partner for customer success, and influencing product development through customer feedback.
This is an excellent opportunity for someone with a strong technical background who enjoys working at the intersection of engineering and customer success. The ideal candidate will have hands-on programming experience, deep understanding of API integration, and the ability to work effectively with federal agencies. The position offers competitive compensation ($220,000-$250,000), remote work flexibility, and the chance to shape critical workflows for U.S. government agencies.
Key technical requirements include experience with programming languages, API integration, and security tools. The role requires TS/SCI clearance (preferred) and willingness to travel up to 40% within the DMV area. This position offers significant impact potential, working at the forefront of federal automation innovation while collaborating with cross-functional teams to drive product development and customer success.
Responsibilities For Customer Success Engineer (Remote - US)
- Design and deploy automation workflows that connect various tools via APIs
- Lead technical onboarding and implementation projects for federal customers
- Deliver professional services engagements, including on-site work in secure environments
- Educate customers on automation best practices and workflow optimization
- Act as a key technical partner during customer expansion and success planning
- Collaborate with Sales Engineers, CSMs, and Account Executives to grow federal presence
- Serve as a thought leader through technical content and public presentations
- Act as a voice of the customer internally to influence product development and documentation
- Support cross-functional initiatives across product, marketing, and engineering teams
Requirements For Customer Success Engineer (Remote - US)
- 10+ years of experience in technical customer support or professional services
- 10+ years working with or supporting U.S. Government agencies
- Strong understanding of API integration and documentation
- Hands-on experience with programming or scripting languages
- Background in security tools and automation technologies
- Experience delivering scoped implementation or consulting projects
- Strong communication and relationship-building skills, especially within federal agencies
- TS/SCI clearance preferred (current or previously held, ideally via Guard or Reserves)
- Willingness to travel up to 40%, primarily within the DMV area
- Bachelor's degree in Computer Science or equivalent experience
Benefits For Customer Success Engineer (Remote - US)
- Competitive base salary and OTE: $220,000–$250,000
- Fully remote role based in EST, with regional travel support
- Opportunity to work at the forefront of federal automation innovation
- High-impact role shaping critical workflows for U.S. government agencies
- Cross-functional collaboration and exposure to product development
- Supportive and growth-oriented team culture
- Inclusive environment welcoming diverse backgrounds and experiences
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