Tier 2 Customer Support Engineer, MacOS & MDM - India

JumpCloud is seeking a Tier 2 Customer Support Engineer specializing in MacOS & MDM for their India team. This remote role offers an excellent growth opportunity for those with experience in Technical Support or System Administration, particularly with macOS systems. The position involves supporting various aspects of JumpCloud's platform, including Linux, LDAP, and Google Workspace.

Key responsibilities include:

• Providing technical support via email, phone, and remote sessions
• Collaborating with team members and using internal resources to solve customer issues
• Reproducing and resolving issues in-house
• Creating and implementing support processes
• Escalating complex issues when necessary
• Working with Account Managers and Implementation Engineers to ensure customer success
• Researching and creating knowledge base articles
• Participating in on-call rotations

The ideal candidate will have:

• Minimum 4 years of experience in a technical, customer-facing role
• Strong communication skills and a passion for learning new technologies
• In-depth knowledge of macOS, including FileVault, Secure Tokens, Apple MDM, and system management
• Understanding of directory services, mobile device management, SSO, and networking concepts
• Ability to work one of the specified shift schedules (Saturday - Wednesday, 15:30 - 00:30 IST)

JumpCloud offers a fast-paced SaaS environment, opportunities to solve challenging technical problems, and the chance to work with talented professionals across departments. The company values diversity and seeks to build connections among team members from various backgrounds.

Join JumpCloud to be part of a growing, innovative company that's simplifying IT management for organizations worldwide.