Application Support Engineer

Lawhive, recently securing a $40M Series A, is revolutionizing legal services by combining human expertise with AI technology. They're seeking an Application Support Engineer to be the crucial bridge between technical and non-technical teams. This role involves managing platform stability, user support, and continuous improvement of support systems.

The position requires working UK-based but with US business hours (3pm-12am GMT), offering a unique opportunity to shape support functions as the company expands internationally. The ideal candidate will bring 2+ years of relevant experience, strong technical fundamentals, and excellent communication skills.

Working with a modern tech stack including React, TypeScript, Node.js, and PostgreSQL, you'll handle everything from technical triage to process improvement. The role combines hands-on technical work with strategic thinking about support systems and user experience.

Backed by prestigious investors including Google Ventures and Balderton Capital, Lawhive is on a mission to democratize legal services. Their AI lawyer, Lawrence, has achieved significant milestones, including passing the UK's bar exam equivalent. This represents an opportunity to join a well-funded, mission-driven company that's actively expanding internationally.

The position offers competitive benefits including equity, pension, generous holiday allowance, and regular team activities. It's ideal for someone who wants to take ownership of a crucial function while contributing to making legal services more accessible to everyone.