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Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

Global leader in enterprise conversations, powering nearly a billion conversational interactions monthly through their Conversational Cloud platform.
DevOps
Senior Software Engineer
Remote
1,000 - 5,000 Employees
3+ years of experience
Enterprise SaaS
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Description For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

LivePerson, a NASDAQ-listed company, is seeking a Senior Observability/Monitoring Engineer to join their Observability Platform team. This role focuses on building and maintaining state-of-the-art systems for logging, monitoring, and tracing across cloud and on-prem data centers. The position offers an opportunity to work with cutting-edge technologies like GrafanaLab, Prometheus, and ELK stack while processing trillions of observability events daily.

The ideal candidate will lead the observability infrastructure, develop scalable solutions on Google Cloud Platform, and create comprehensive monitoring systems. This role requires expertise in Kubernetes, containerization, and strong programming skills in languages like Python or Go. The position combines technical leadership with hands-on development, making it perfect for engineers passionate about building robust, scalable observability solutions.

LivePerson offers a collaborative, inclusive workplace culture that values diversity and innovation. The company serves hundreds of leading brands globally, including HSBC and Chipotle, providing a rich environment for professional growth. They offer competitive benefits including medical, dental, and vision insurance, along with a flexible remote work environment.

The role requires 3+ years of DevOps experience and deep knowledge of cloud platforms, particularly GCP. This position is perfect for someone who wants to make a significant impact on enterprise-scale observability systems while working with a global team in a remote setting.

Last updated 22 days ago

Responsibilities For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

  • Lead planning, execution, and management of observability infrastructure processing trillions of events daily
  • Create and manage monitoring, logging and alerting systems using GrafanaLab, CaptainHook, Zabbix, fluentd, ELK, etc.
  • Design and develop scalable software observability platform
  • Develop and maintain Kubernetes Helm charts
  • Collaborate with DevOps teams in delivering cloud solutions
  • Ensure high availability and performance of observability platforms
  • Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP
  • Participate in on-call rotations

Requirements For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

Kubernetes
Python
Go
  • Bachelor's degree in Computer Science, Engineering, or related work experience
  • 3+ years as DevOps Engineer with focus on high reliability and service level
  • Proficient in Kubernetes and containerization technologies
  • Extensive experience with observability tools
  • Familiarity with infrastructure as code tools
  • Experience with cloud platforms (preferred GCP)
  • Strong programming skills in Bash, Python, Go, etc.
  • Experience with OpenTelemetry Collector and Grafana Agent preferred

Benefits For Senior Observability/Monitoring Engineer (ELK, Grafana, Prometheus)

Medical Insurance
Dental Insurance
Vision Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Vacation and Holidays

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